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DELIVERY WORLDWIDE

DELIVERY WORLDWIDE

WHO DELIVERS YOUR PARCELS

 

 

 

UK Delivery 

Standard and express option is available for the UK, both fully trackable. Our standard delivery is sent via Royal Mail 48hr Tracked and our express service sent via DPD. 

Your tracking information will be included in your shipping confirmation email. You can also log into your account and hit 'view my order' to find your tracking information once the order has been dispatched.

  • STANDARD Delivery (Royal Mail 48hr Tracked)*  Please note this service is not a guaranteed 48hr service. This service is not available until 29/12/2020
  • EXPRESS Delivery (DPD Weekdays Only)*  UK MAINLAND ONLY
  • UK OFFSHORE will be sent via Royal Mail

***Orders over £60.00 will get FREE Express Weekday Delivery (UK Mainland only)

NEXT DAY DELIVERY WILL NOT INCLUDE SATURDAY DELIVERY UNLESS SELECTED

PLEASE NOTE: ALL ORDERS PLACED FROM UK OFFSHORE AND NORTHERN IRELAND WILL BE SENT VIA ROYAL MAIL 24HR TRACKED

If you have chosen delivery by DPD, you should receive your order on the next working day if order is placed before 3pm on a weekday. To help you, please use the following table: 

Place Your Order By 3pm On Receive Your Order On
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Monday
Saturday/Sunday Up until 20/12/2020 Monday

 

Our courier will send you a text message or email on the day of delivery with an accurate delivery window.

We do not work Bank Holidays, so orders placed on a holiday are dispatched the next working day. Deliveries to some remote areas and all offshore areas of the UK are sent by Royal Mail Special Delivery. 

 

Service Delivery Time Cost Free Above Order by 
Royal Mail 48hr Tracked  2-3 Days NOT AVALAIBLE N/A 3pm weekdays for same day dispatch
Royal Mail 24hr Tracked
24hrs NOT AVALAIBLE £60.00
3pm weekdays for same day dispatch
DPD (Next Working Day) Next Day* £4.50 £60.00
3pm weekdays for same day dispatch

 

Mix & Match Sachets Taster x 6 are sent FREE via Royal Mail 24hr. 

* Bank Holidays & Public Holidays not included as delivery days

*Next working day delivery does not include Saturday as a delivery day

Orders placed with Next Working Day Delivery after Friday 3pm, your order will be dispatched the next working day (not inclusive of Saturday or Sunday)

 

GERMANY DELIVERY

 

 

 

 

All orders over £2.00 will be sent via DHL 

GERMANY ONLY

Germany Delivery Time Cost
2-3 Working Days £9.49

 

EU Delivery

3 – 5 business days Delivery time

We have tried to make the shipping as simple as possible and are using one flat shipping fee to ALL EU Countries 

We use Royal Mail Tracked and Signed For where possible

ALL EU Countries Delivery Time Cost
See below 3-5 Days £9.49

 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden. 

Rest of the World Delivery

5 – 9 business days Delivery time

We have tried to make the shipping as simple as possible and are using one flat shipping fee to ALL REST OF THE WORLD  Countries 

ALL NON EU Countries  Delivery Time Cost
Rest of the World (See below) 5-9 Days £12.99

 

Argentina, Australia, Bahrain, Brazil, Canada, Chile, Colombia, Ecuador, Hong Kong, Israel, Japan, Kuwait, Malaysia, Mexico, New Zealand, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, UAE, United States, Uruguay.

Please note when ordering that we are not be able to ship to PO Box addresses, so we need a physical address.

All rates quoted are per parcel and for items weighing up to a maximum of 25kg in weight and volume.

Additional delivery charges will be calculated when you go through the checkout process. Please contact us if you require further information

* Please note, Razorwire Energy will not be liable for any customs seizures. Refunds will only be given in instances where the order has been returned to us. Shipping costs will be deducted from any refunds given to under these circumstances.

* This excludes Scottish Highland, Delivery week days only (Monday to Friday)

Please Note: All orders placed from UK Offshore will be sent Royal Mail Tracked

Please note there could be an extra delivery day added to the postcodes below:

Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH14-26, PH30, PH31-41, PH49-50.

Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

 

RETURNS POLICY                                                                     

We want you to be happy when buying from Razorwire Energy. If you’re not completely satisfied please contact us as soon as possible so we can try and resolve any issues. If you are still not completely satisfied you can return the item for a full refund. Items must be returned within 21 days of dispatch in an undamaged and saleable condition. Refunds will be issued as soon as items have been received and checked. Please obtain proof of postage when returning any items.
                                                                        
Returns address: Razorwire Energy, Unit 1, Moat Farm, Hestley Green, Eye. Suffolk. IP23 7LR, United Kingdom.