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Go to the shopDELIVERY
DELIVERY
UK Delivery
Standard and express option is available for the UK, both fully trackable. Our standard delivery is sent via Royal Mail 48 hr Tracked and our express service sent via DPD.
Your tracking information will be included in your shipping confirmation email. You can also log into your account and hit 'view my order' to find your tracking information once the order has been dispatched.
- STANDARD Delivery (Royal Mail 48 hr Tracked) This is only for 1kg and below (please note this service is not a guaranteed 48 hr service)
- EXPRESS Delivery (DPD Weekdays Only)* This is for 1kg and above
Orders over £50.00 will get FREE Express Delivery, UK Mainland only
NEXT DAY DELIVERY
If you have chosen delivery by DPD, you should receive your order on the next working day if placed before 2pm on a weekday. To help you, please use the following table:
| Place Your Order On | Receive Your Order On |
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | Monday |
| Saturday/Sunday | Monday/Tuesday |
Our courier will send you a text message or email on the day of delivery with an accurate delivery window.
We not work Bank Holidays, so orders placed on a holiday are sent the next working day. Deliveries to some remote areas and all offshore areas of the UK are sent by Royal Mail Special Delivery.
| Service | Delivery Time | Cost | Free Above | Order by |
| Royal Mail 48hr Tracked | 2-3 Days | £3.50 | £40.00 | 2pm weekdays for same day dispatch |
| DPD (Next Working Day) | Next Day* | £4.50 | £40.00 | 2pm weekdays for same day dispatch |
* Bank Holidays & Public Holidays not included as delivery days
*Next working day delivery does not include Saturday as a delivery day
Orders placed with Next Working Day Delivery after Friday 2pm, your order will be dispatched the next working day (not inclusive of Saturday or Sunday
RETURNS POLICY
We want you to be happy when buying from Razorwire Energy. If you’re not completely satisfied please contact us as soon as possible so we can try and resolve any issues. If you are still not completely satisfied you can return the item for a full refund. Items must be returned within 21 days of dispatch in an undamaged and saleable condition. Refunds will be issued as soon as items have been received and checked. Please obtain proof of postage when returning any items.
Returns address: Razorwire Energy, Unit 1, Moat Farm, Hestley Green, Eye. Suffolk. IP237LR, United Kingdom.