delivery template

WHO DELIVERS YOUR PARCELS

UK Delivery 

 Our express service sent via DPD. 

Your tracking information will be included in your shipping confirmation email. You can also log into your account and hit 'view my order' to find your tracking information once the order has been dispatched.

• EXPRESS Delivery (DPD Weekdays Only)*  UK MAINLAND ONLY
• UK OFFSHORE will be sent via Royal Mail 24

***Orders over £49.99 will get FREE Express Weekday Delivery (UK Mainland only)

NEXT DAY DELIVERY WILL NOT INCLUDE SATURDAY DELIVERY UNLESS SELECTED

PLEASE NOTE: ALL ORDERS PLACED FROM UK OFFSHORE AND NORTHERN IRELAND WILL BE SENT VIA ROYAL MAIL 24HR TRACKED

NORTHERN IRELAND 6 and 12 pack cans will be sent via Royal Mail 48hr

If you have chosen delivery by DPD, you should receive your order on the next working day if order is placed before 4pm on a weekday. To help you, please use the following table: 

Our courier will send you a text message or email on the day of delivery with an accurate delivery window.

Please Note: DpD next day isn't a guaranteed next day service

We do not work Bank Holidays, so orders placed on a holiday are dispatched the next working day. Deliveries to some remote areas and all offshore areas of the UK are sent by Royal Mail 24hr. 

 Mix & Match Sachets Taster x 6 are sent FREE via Royal Mail 24hr. 

* Bank Holidays & Public Holidays not included as delivery days

*Next working day delivery does not include Saturday as a delivery day

Orders placed with Next Working Day Delivery after Friday 3pm, your order will be dispatched the next working day (not inclusive of Saturday or Sunday)

GERMANY DELIVERY

WE ARE NOW USING YOUR LOCAL POSTAGE COMPANY

 All orders over £2.00 will be sent via DHL 

GERMANY ONLY

EU Delivery

3 – 5 business days Delivery time

We have tried to make the shipping as simple as possible and are using one flat shipping fee to ALL EU Countries 

We use Royal Mail Tracked and Signed For where possible

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden. 

Rest of the World Delivery

5 – 9 business days Delivery time

We have tried to make the shipping as simple as possible and are using one flat shipping fee to ALL REST OF THE WORLD  Countries 

Argentina, Australia, Bahrain, Brazil, Canada, Chile, Colombia, Ecuador, Hong Kong, Israel, Japan, Kuwait, Malaysia, Mexico, New Zealand, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, UAE, United States, Uruguay.

Please note when ordering that we are not be able to ship to PO Box addresses, so we need a physical address.

All rates quoted are per parcel and for items weighing up to a maximum of 25kg in weight and volume.

Additional delivery charges will be calculated when you go through the checkout process. Please contact us if you require further information

* Please note, Razorwire Energy will not be liable for any customs seizures. Refunds will only be given in instances where the order has been returned to us. Shipping costs will be deducted from any refunds given to under these circumstances.

* This excludes Scottish Highland, Delivery week days only (Monday to Friday)

Please Note: All orders placed from UK Offshore will be sent Royal Mail Tracked

Please note there could be an extra delivery day added to the postcodes below:

Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH14-26, PH30, PH31-41, PH49-50.

Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

RETURNS POLICY